General Terms and Conditions of Business

1. Scope of applicability
All orders placed through our online shop are subject to the following GTCs.

2. The Parties and customer service
The purchase contract is concluded with alessandro International. You can find more information about us in the site notice. You can contact our customer service department for questions or complaints using the contact form or at the e-mail address

3. The conclusion of the contract
By uploading products into our online shop we are making a binding offer to conclude a contract on those products. The contract arises when you accept the offer concerning the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

For the contract to be concluded effectively, the ordering process must always be completed by sending the order.

4. Shipping costs
Shipping costs are payable in addition to the product prices specified. You can find more information on the amount of the shipping costs with the offers.

5. Payment
Payment is made by credit card, PayPal or Billsafe.

Credit card
Your credit card will be charged upon the completion of the order.

You can pay the invoice amount through the online provider Paypal. As a rule, you have to be registered there or register there first, prove your identity with your access data and confirm the payment instruction to us (a possible exception could be guest access). You will receive further information in the ordering process.

Billsafe – purchasing on account 
Purchase now on account with our partner BillSAFE. Take your time to examine your purchases before you conveniently pay by wire transfer. According to TNS Emnid, BillSAFE is the most popular purchase on account provider for online shoppers in Germany.

6. Packing stations
We do not deliver to packing stations.

7. Retention of ownership
The goods will remain our property until payment is made in full.

8. Damage in transit
If goods with obvious damage in transit are delivered, please report such defects as soon as possible to the deliverer and contact us immediately. If you fail to submit a complaint or to contact us, this will have no consequences whatsoever for your statutory claims and the enforcement thereof, particularly your warranty rights. However, by doing so you will help us to assert our own claims with respect to the carrier and/or transit insurance company.

9. Revocation policy
The following policy sets out the requirements for and consequences of the statutory cancellation right regarding mail orders.

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Revocation Policy

Power of Revocation

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

Address the revocation to:

alessandro International GmbH
Erkrather Straße 228a
40233 Düsseldorf

- Retoure Onlineshop -

Phone: 0211-82806203


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of Revocation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us or e, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The right to cancel does not apply to the following kind of contracts: Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

- End of revocation policy -

Model Cancellation Form

(If you want to cancel the contract, please fill out the form below and send it back to us)

– To alessandro International GmbH
Erkrather Straße 228a
40233 Düsseldorf
Germany - Retoure Onlineshop -

 — I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*] — Ordered on [*] / re-ceived on [*]

— Name of consumer(s — Address of consumer(s) — Signature of consumer(s) (only if this for is notified on paper) — Date [*] Delete as appropriate

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10. Storing the text of the contract
We will store the text of the contract and send you the order details and our GTCs by e-mail. You can also view or download our GTCs at any time here on this site. You can view your past orders in our customer login.

11. The language of the contract
The language available for the conclusion of the contract is German.

12. Information on the liability for defects
It is the statutory warranty.

13. Consumer Dispute Resolution
The European Commission provides a platform for online dispute resolution at the following link According to § 36 para. 1, no. 1 draft of a law for implementing the directive on alternative dispute resolution in consumer affairs, as adopted by the German Bundestag on 03.12.2015 amended with the decisions of 6 . Committee (BT printed matter 18/6904), we point out that alessandro International GmbH is neither willing nor obliged to participate in dispute settlement proceedings at consumer arbitration boards.

14. Applicable Law, Jurisdiction
The creation of this contract, its validity, interpretation and performance is subject to the applicable laws of the Federal Republic of Germany. In business transactions with merchants and legal entities of public law the place of jurisdiction for all disputes arising from contractual relationships between the provider and the customer shall be agreed as the location of the headquarters of the Offeror (Dusseldorf).

15. Platform for Online Dispute Resolution of the European Commission
Under the European Commission provides for a link for the resolution of consumer disputes with regard to online sales, trosani is neither willing nor obliged to take part in an online dispute resolution forum.